Error 731- The protocol is not configured
  1. Go into My computer > control panel > networks.
  2. Check dial up adapter > TCP/IP are installed. If not install component that is missing.
  3. Go into My computer > dial up networking > properties of connection.
  4. Click on server types > check there is a tick in TCP/IP.
  5. Click on TCP/IP settings > check information is correct.
  6. If that fails try removing & re-installing network components.