| Solution |
- Check to see if
customer has call waiting - if they have disable
it by typing #43# on the Telephone.
- Check to see if
customer is using a Extension cable - 2m to 3m
Recommended - any longer the signal degrades.
- Check to see if
customer has Fax, Sky or anything else connected
to the line - if they have then try removing
these and try re-connecting.
- Remove TCP/IP in
Networks - Re-install TCP/IP and try connecting
again - make sure customer has O/S CD.
- Get customer to ask
phone provider to increase line gain - this
increases the line quality.
- Also check to see
if customer is using Redcare - as this sends a
bleep now and then which could cut customer off.
- Go to Modems
in Control Panel (Start > Settings
> Control Panel)
- From Modems
select Properties, select the Connection
Tab, click the Advanced button
- In the Extra
settings dialogue box, enter S10=50
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